Creating public replies

A public reply is used to communicate directly with the complainant regarding their case.

To send a public reply select public reply from the dropdown menu.

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Select the recipient(s) of the public reply.

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Once you have completed your message click on the paper airplane icon to send.

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The recipient will receive the public reply via email.

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The recipient can respond to the public reply by responding to the email they received. Their response will be logged in the REPLIES section of Track.

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