Creating public replies
A public reply is used to communicate directly with the complainant regarding their case.
To send a public reply select public reply from the dropdown menu.
![Screen Shot 2021-08-24 at 2.26.10 PM.png 2832](https://files.readme.io/659d60b-Screen_Shot_2021-08-24_at_2.26.10_PM.png)
Select the recipient(s) of the public reply.
![Screen Shot 2021-08-24 at 2.28.22 PM.png 2842](https://files.readme.io/6d69759-Screen_Shot_2021-08-24_at_2.28.22_PM.png)
Once you have completed your message click on the paper airplane icon to send.
![Screen Shot 2021-08-24 at 2.30.11 PM.png 2838](https://files.readme.io/7288b7a-Screen_Shot_2021-08-24_at_2.30.11_PM.png)
The recipient will receive the public reply via email.
![Screen Shot 2021-08-24 at 2.31.02 PM.png 1562](https://files.readme.io/c684744-Screen_Shot_2021-08-24_at_2.31.02_PM.png)
The recipient can respond to the public reply by responding to the email they received. Their response will be logged in the REPLIES section of Track.
![Screen Shot 2021-08-24 at 2.35.06 PM.png 2838](https://files.readme.io/1974754-Screen_Shot_2021-08-24_at_2.35.06_PM.png)
Updated almost 3 years ago