Greeting block

The greeting block allows the chatbot to reply to customer intent for greetings, such as "good morning", "good evening", "hello", "hi", etc.

To add a greeting block to a dialogue flow, click the green human button and select Greeting.

True & false phrases

Proto's HermesAI™ natural language processing engine is trained to detect multilingual greetings automatically. However, there might be some greeting phrases that need to be specifically included or excluded, depending on the language and industry.

Under the TRUE tab, type the greeting phrases to which the chatbot will certainly reply.

In the opposite case, under the FALSE tab, type the greeting phrases to which the chatbot will certainly not reply.


What’s Next