Managing tags

The tags allow chatbots to target specific groups of customers that have tagged similarities. For example: the chatbot sends a promotion to all new customers in a 24 hour period.

To create a tag, go to SETTINGS and select the TAGS tab, then click CREATE TAG.

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Enter the tag name and select the tag type.

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Optionally, click the toggle beside Protected to make a tag confidential and write a description.

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To edit a tag, use the cursor to hover over the desired tag and click the pencil icon.

To delete a tag, use the cursor to hover over the desired tag and click the trash icon.

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What’s Next