Creating internal notes
An internal note can be used to create a private note that only users of the platform can view. Complainants will not receive a notification when an internal note has been added to a case.
To add an internal note in Track select Internal note from the dropdown menu at the top of the text box.
![Screen Shot 2021-08-24 at 2.20.20 PM.png 2838](https://files.readme.io/bf39542-Screen_Shot_2021-08-24_at_2.20.20_PM.png)
Enter your Internal note in the yellow highlighted textbox. Once you have completed your note click on the paper airplane icon to post the message on the REPLIES board.
![Screen Shot 2021-08-24 at 2.21.13 PM.png 2840](https://files.readme.io/1b98126-Screen_Shot_2021-08-24_at_2.21.13_PM.png)
Updated almost 3 years ago