Adding categories

The categories allows chatbot to automatically label cases based on customer intent.

To create a category, go to the CATEGORIES tab in the case group's SETTINGS page.

Click on the CREATE CATEGORY button on the top of the page.

36163616

Enter the name of your category and click CREATE.

35663566

To add a subcategory enter the name of the subcategory and tick the Nest under parent category checkbox. A dropdown menu will appear. Select the parent category from the list and click CREATE.

35663566

What’s Next