Adding categories

The categories allows chatbot to automatically label cases based on customer intent.

To create a category, go to the CATEGORIES tab in the case group's SETTINGS page.

Under PRIMARY CATEGORY, type the name of the new category and press enter.

Each primary category can have secondary categories. To create a secondary category, click the desired primary category.

A second column will appear. In the column, type the name of the new secondary category and press enter.

Each secondary category can have tertiary categories. To create a tertiary category, click the desired secondary category.

A third column will appear. In the column, type the name of the new tertiary category and press enter.