Adding human blocks

The chat start block will be your starting point.

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Note

All chats will start with the bot blocks inside the Chat Start.

The first building component you will use are human blocks, available by clicking the green human button at the bottom of each block.

A human block is a customer intent.

An intent is chatbot jargon that refers to the goal of a customer query, which may be expressed with text, media, webpage behaviour, etc. There are many types of human blocks which we will describe.

To delete a human block click on the three dots on the top right of each block and select Delete.

To rename a human block, double click on the name of the block and type the new name.

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Best practice

Rename your human blocks so they are easy to search later on.


What’s Next