Creating teams

To create teams go to the TEAMS page and click on CREATE TEAM.

A popup will appear. Upload the avatar and enter the team name, then click CREATE.

To edit the settings for a team, click on the pencil icon.


To change the team avatar or name, click the GENERAL tab.


To add agents to a team, click on the AGENTS tab and add agents.

If no agents are added to a team, all incoming chats will be in the Pending list.

Welcome message

To add a welcome message in the chat, click on the WELCOME MESSAGE tab and add welcome message.

Canned replies

Canned replies allow agents to create and select pre-written replies in CHAT. Please refer to the adding canned replies for more information.

To delete a team, click on the trash icon.

Select a fallback team in the popup, then click the DELETE button. Chats will be assigned to the fallback team after the original team is deleted.

What’s Next