Proto accelerates inclusion and customer satisfaction rates in emerging markets by leveraging machine learning to understand local customers better. The Proto AICX platform is made up of several products to manage 100% of the contact center automation pipeline:
Build - designer for multilingual chatbot dialogue.
Chat - livechat for human and chatbot conversations.
Track - customer cases gathered by chatbots.
Humans - customer profiles for personalised engagement.
Analytics - custom reporting for agent and bot performance.
Data - hybrid hosting options for customer data privacy.
Proto's Build product enables omnichannel deployments for:
- Africa's Talking SMS
- Microsoft Teams
- Twilio SMS
- WhatsApp (Twilio)
There are hundreds of chatbot vendors around the world, but most don’t build artificial intelligence for local languages. And there’s no easy solution to adapt chatbots to slang and unique terminology.
Proto's HermesAI™ natural language processing engine supports the following languages.
And beyond this, HermesAI™ has deep-learning capabilities for understanding mixed-language dialogue such as Taglish (Tagalog + English) or Yorubish (Yoruba + English).
Updated 4 months ago