Positive block

The positive block allow the chatbot to reply appropriately to positive customer intent such as, "thanks", "you're great", "awesome", etc.

To add a positive block to a dialogue flow, click the green human button and select Positive.

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True & false phrases

Proto's HermesAI™ natural language processing engine is trained to detect multilingual positive phrases automatically. However, there might be some positive phrases that need to be specifically included or excluded, depending on the language and industry.

Under the TRUE tab, type the positive phrases to which the chatbot will certainly reply.

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In the opposite case, under the FALSE tab, type the positive phrases to which the chatbot will certainly not reply.

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What’s Next