Human media block

The human media block allows customers to share media content such as images, documents, and video or audio files.

To add a human media block to a dialogue flow, click the green human button and select Media.

Media types

Under the TYPE tab, select the media type(s) that the chatbot will accept. The supported file formats are:

  • Image - JPG/JPEG, PNG, GIF
  • Video - MP4, WAV, AVI, MOV
  • Audio - MP3, M4A
  • File - PDF, Word, Excel, PowerPoint, TXT, JSON

You can select more than one media type. Once finished, click SAVE.




The maximum media file attachment size the chatbot can accept is 20MB.

Human tags

The human message block can be set to only accept intents from customers that meet a specific criteria. For example, the criteria could be customers that bought your product in the last 24 hours.

To enable this functionality, you must first create the human profile for each user and create tags on their profile.

Once the tags are created, you can select the desired tag under the HUMANS tab in the human message block and set the value of the tags.


What’s Next