Filtering human profiles

To filter human profiles associated with a chatbot, go to the filter section in PROFILES.

The Type has two categories:

  • Known profiles have identifiable contact info such as name, email address and phone number.
  • Unknown profiles do not have contact info
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The Channels show all the channels that have been enabled for that chatbot.

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The Keywords refer to the identifiable phrases that can be used to search for a human profile.‍

The Tags refer to the variables associated with a human profile.