Agent takeover block

The agent takeover block transfers chats with customers from the chatbot to your agents.



Before adding the agent takeover block, you need to have at least one team and agent in Chat.

To add an agent takeover block to a dialogue flow, click the blue chatbot button and select Agent takeover.

Under Default settings, assign a team or multiple teams to takeover the chats by dragging-and-dropping the desired team from the Disabled teams to Enabled teams.

To assign a team to takeover chats for a specific language, disable the Use default slider, and then drag-and-drop the desired team under Enabled teams.

Click SAVE after correctly assigning all teams.

What’s Next