Agent takeover block

The agent takeover block transfers chats with customers from the chatbot to your agents.

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Requirement

Before adding the agent takeover block, you need to have at least one team and agent in Chat.

To add an agent takeover block to a dialogue flow, click the blue chatbot button and select Agent takeover.

Under Default settings, assign a team or multiple teams to takeover the chats by dragging-and-dropping the desired team from the Disabled teams to Enabled teams.

To assign a team to takeover chats for a specific language, disable the Use default slider, and then drag-and-drop the desired team under Enabled teams.

Click SAVE after correctly assigning all teams.


What’s Next