The agent takeover block transfers chats with customers from the chatbot to your agents.
To add an agent takeover block to a dialogue flow, click the blue chatbot button and select Agent takeover.
Under Default settings, assign a team or multiple teams to takeover the chats by dragging-and-dropping the desired team from the Disabled teams to Enabled teams.
To assign a team to takeover chats for a specific language, disable the Use default slider, and then drag-and-drop the desired team under Enabled teams.
Click SAVE after correctly assigning all teams.
Updated 4 months ago