The filler block is used by the chatbot to disregard customer intents that do not contain any meaning, such as "umm", "ahh", "hmm", etc. The filler block is also used by the chatbot when it fails to detect customer intent, usually in the case of a highly complex or messy human message.
To add a filler block to a dialogue flow, click the green human button and select Filler.
Proto's HermesAI™ natural language processing engine is trained to detect multilingual filler phrases automatically. However, there might be some filler phrases that need to be specifically included or excluded, depending on the language and industry.
Under the TRUE tab, type the filler phrases to which the chatbot will certainly reply.
In the opposite case, under the FALSE tab, type the filler phrases to which the chatbot will certainly not reply.
Updated 8 months ago