Media block - Bot

The media block under bot blocks allows chatbots to share media content with customers, such as images, documents, and video or audio files.

To add a bot media block to a dialogue flow, click the blue chatbot button and select Media.

Media types

Drag-and-drop or upload the media that the chatbot will send. The supported file formats are:

  • Image - JPG/JPEG, PNG, GIF
  • Video - MP4, WAV, AVI, MOV
  • Audio - MP3, M4A
  • File - PDF, docx, xlsx, csv, pptx



The maximum media file attachment size the chatbot can accept is 20MB.

What’s Next