Africa's Talking
The Africa's Talking channel allows chatbots and agents to chat with customers via the Africa's Talking SMS.
Once you add a Africa's Talking channel, click anywhere on the channel row to configure it.
![Africas Talking 1.jpg 1920](https://files.readme.io/e90b58f-Africas_Talking_1.jpg)
Note
The Africa's Talking channel must be enabled before you test it. To enable the channel, click the STATUS toggle.
Before starting
Before starting, you must create Africa's Talking account.
Settings
Under the SETTINGS tab, you have the following options:
- Enable - make the channel live to the public
- Name - edit the channel name within the AICX platform
- Language - set the default language for customers using this channel
- In development - make chatbot edits live only after when the chatbot is deployed
- Channel ID and Secret - required for the deploy script
- Delete - remove the channel
![Africas Talking 2.jpg 766](https://files.readme.io/d4af4a4-Africas_Talking_2.jpg)
Once a Africa's Talking channel is deleted, you will need to update the channel webhook information on your Africa's Talking Dashboard.
Reminder
Once the channel is set to Live, please make sure you click the Deploy button every time you made changes on the bot.
Configuration
- Create a New Team on your Africa's Talking account.
![Africas Talking 3.jpg 1920](https://files.readme.io/96c734f-Africas_Talking_3.jpg)
- Create an App in the team and setup the Name, Username, Country and Currency of your app.
![Africas Talking 4.jpg 1918](https://files.readme.io/7eee101-Africas_Talking_4.jpg)
- Click on the app you just created and you will be able to view your app dashboard.
- Copy the Username of your app. Go to Africa's Talking channel on the Proto AICX platform. Under the CONFIGURATION tab, paste the Username.
![Africas Talking 5.jpg 1898](https://files.readme.io/8629589-Africas_Talking_5.jpg)
![Africas Talking 6.jpg 1147](https://files.readme.io/e8cb8fe-Africas_Talking_6.jpg)
- On Africa's Talking dashboard, go to Settings > API Key page to generate your API Key and paste it on Proto AICX platform.
![Africas Talking 7.jpg 1920](https://files.readme.io/909ba1b-Africas_Talking_7.jpg)
- Go to SMS > Shortcodes > My Shortcodes and apply for a short code from Africa's Talking. Once you get a shortcode, add it into the Africa's Talking channel on Proto AICX platform.
![Africas Talking 8.jpg 1920](https://files.readme.io/8caf7a7-Africas_Talking_8.jpg)
![Africas Talking 9.jpg 1897](https://files.readme.io/74b7bde-Africas_Talking_9.jpg)
- Save all the required info into the Africa's Talking CONFIGURATION tab. Go to the WEBHOOK tab on Proto AICX platform, copy the Webhook URL and paste it into Africa's Talking dashboard, SMS > SMS Callback URLs > Incoming Messages page and submit the URL.
![Africas Talking 11.jpg 1920](https://files.readme.io/101b3da-Africas_Talking_11.jpg)
- Go to the Africa's Talking channel SETTINGS tab, enabled the channel and click SAVE.
Africa's Talking Sandbox
You can use Africa's Talking Sandbox App to test your chatbot before creating an actual app.
![Africas Talking 12.jpg 1898](https://files.readme.io/4c1c78f-Africas_Talking_12.jpg)
Updated over 1 year ago