The second building component you will use are bot blocks, available by clicking the blue chatbot button at the bottom of each block.
A bot block is a chatbot reply to customer intent.
An intent is chatbot jargon that refers to the goal of a customer query, which may be expressed with text, media, webpage behaviour, etc. Similarly, your chatbot can reply to customers with a variety of text, media, and logic.
To delete a bot block click on the three dots on the top right of each block and select Delete.
To rename a bot block, double click on the name of the block and type the new name.
Rename your bot blocks so they are easy to search later on.
Updated 5 months ago