Adding authentication methods

The authentication methods allow chatbots to verify the identity of customers within the chat.

To create an authentication method, go to the AUTHENTICATION tab in the SETTINGS page and click CREATE METHOD.

Enter an authentication name and select the authentication method.

There are three types of authentication methods:

  • Simple is an authentication method where customers enter credential through the chatbot.
  • External URL is an authentication method where customers enter credential via an external web application, which uses Proto's Authentication API to verify that the customer logged in successfully.
  • OAuth2.0 is the industry standard method for authentication.

When the authentication method has been confirmed, click SAVE.


What’s Next